Frequently Asked Questions
Everything you need to know about your order and our gear.
What is the typical shipping time for an order?
Standard shipping usually takes 3-7 business days within the domestic region. International shipping can take between 10-21 business days depending on customs processing and your location.
How can I track my package?
Once your order has been dispatched, you will receive an email with a tracking link and number. Please allow 24-48 hours for the tracking information to update on the carrier's website.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. If you need to exchange an item for a different size, please contact our support team to initiate the process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Stay Cold apparel?
To preserve the quality of the prints and fabric, we recommend washing your garments inside out in cold water and hanging them to air dry. Avoid using bleach or ironing directly on the graphic designs.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.